Refund Policy
Fair and transparent refund policies for all our digital products
Last updated: September 2025
📋 Table of Contents
💰 Refund Overview
At iD01t Productions, we stand behind the quality of our digital products and want you to be completely satisfied with your purchase. Our refund policy is designed to be fair, transparent, and customer-focused.
Customer Satisfaction Guarantee
We offer a 30-day money-back guarantee on most digital products
✅ Refund Eligibility
You may be eligible for a full refund if:
Valid Reasons
- • Product doesn't match description
- • Technical issues preventing use
- • Duplicate purchase
- • Product quality concerns
- • Incompatibility issues
Time Limits
- • 30 days for eBooks & Audiobooks
- • 14 days for Software/Apps
- • 7 days for Music/Audio
- • 30 days for Courses
- • As per terms for Subscriptions
📱 Digital Product Refunds
Our digital products have specific refund terms based on their nature:
eBooks & Audiobooks
- • 30-day refund window from purchase date
- • Full refund if content doesn't match description
- • Quality issues with audio or formatting
- • No partial refunds for multi-book bundles
Software & Apps
- • 14-day refund window from purchase date
- • Compatibility issues with your system
- • Technical problems preventing installation
- • Features significantly different from advertised
Music & Audio
- • 7-day refund window from purchase date
- • Audio quality issues or corruption
- • Incorrect or incomplete tracks
- • Format compatibility problems
🔄 Subscription Services
For subscription-based services and premium memberships:
Pro-rated Refunds
Subscription refunds are calculated based on unused service time
- • Cancel anytime before next billing cycle
- • Pro-rated refund for unused subscription time
- • No refund for partial month usage
- • Annual subscriptions: refund calculated monthly
🔄 Refund Process
Our refund process is straightforward and typically completed within 5-7 business days:
Submit Request
Contact us with your order details and reason for refund
Review & Approval
We review your request within 24-48 hours
Refund Processing
Approved refunds are processed to your original payment method
⚠️ Refund Exceptions
The following situations are not eligible for refunds:
- • Products purchased more than 30 days ago (unless otherwise specified)
- • Change of mind or buyer's remorse
- • Products that have been significantly used or consumed
- • Violation of our Terms of Service
- • Custom or personalized digital products
- • Free products or promotional items
- • Third-party marketplace purchases
📞 Request a Refund
To request a refund, please contact us with the following information:
Required Information:
- • Order number or transaction ID
- • Purchase date
- • Product name(s)
- • Email address used for purchase
- • Detailed reason for refund request
- • Any relevant screenshots or documentation